Refund Policy

We want you to be completely satisfied with AzerothVault. We offer a full money-back guarantee for all purchases made on our website: if you are not satisfied, you can get your money back, no questions asked.

You are eligible for a full refund within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage you to try the service in the first two weeks after your purchase to make sure it fits your needs.

You are not charged during a free trial, so there is nothing to refund if you cancel before it ends. If the trial converts to a paid subscription, the 14 days count from that first charge.

Annual plans follow the same rule: you can get a full refund within 14 calendar days of the annual charge.

To request a refund, contact our support team at support@azerothvault.com with your transaction ID and the email address associated with your account.

Alternatively, you can contact Creem, our payment processor and Merchant of Record, directly for help with billing issues.

When a refund is issued, paid access on that subscription ends.

Once your refund is approved, it will be processed immediately. Depending on your bank or credit card issuer, it may take 5 to 10 business days for the funds to appear in your account.

You can cancel at any time without asking for a refund. Your access continues until the end of the current billing period. See the Terms of Service for how billing and cancellation work.